FAQ

Why should I hire a professional sitter?

Denver Pro Pet Sitting has tons of experience servicing all sorts of pets. You can rest assured that you are dealing with a truly professional, compassionate and highly trained company that will treat your pets and home with the utmost respect and empathy. Additionally, DPPS is:

- Fully Bonded and Insured through Pet Sitters Associates
- Certified in Pet CPR and First Aid

Is my personal information on the service agreement kept confidential?

Yes! No client information is ever given to any third parties. All information on our client portal is done with the same 128 bit level encryption your bank uses.

How much notice do you need for a cancellation?

We are very flexible to cancellations because we know things come up and schedules change. However, please be aware that a fee of 35% of that day's visit(s) will be applied if service(s) are canceled after 7pm the night before they occur. If cancellation occurs same day, a fee of 60% of that day's visit will be applied. If the pet sitter shows up to do the visit and then it is canceled, the original charge for the visit stands.

Do you take “last-minute” reservations?

If you are in need of a last-minute reservation, Denver Pro Pet Sitting will strive to accommodate your needs, but can only do so based on availability.

What kind of animals do you care for?

All animals including, but not limited to: dogs, cats, fish, turtles, hamsters, birds, etc.

What if my property or pet is damaged while I am gone?

All services listed in our service agreement will be provided in a reliable, professional and trustworthy manner. Denver Pro Pet Sitting is only liable for claims arising from negligence or willful misconduct. Due to the extreme unpredictability of animals, we cannot accept responsibility for unusual circumstances (i.e. pet stains, furniture damage, spills, bites, water stains that are due to the actions of pets, etc.). Also, if your pets have access to the outside, we are NOT responsible for injury, disappearance, or fines.

May I give my Pet Sitter a tip?

Yes.

Do you have references?

Yes. References are available upon request.

How can I provide feedback to Denver Pro Pet Sitting?

We welcome your feedback! Submit a review or you can call us.

How do I get started with Denver Pro Pet Sitting?

The first thing you need to do is contact Denver Pro Pet Sitting to book an appointment.

Feel free to call us directly at:

(720) 582-0266 or fill out the form on the contact page.

How does payment work?

Payment is made very simple using our client portal. An invoice will be sent to the email you provide. Payment must be made within 5 days after the last service has been completed. We accept Venmo, cash, check, credit or debit (Venmo preferred). Late payment charge is $10.00 per day.

Will I have the same pet sitter each time?

We try our very best to accommodate visits with the same pet sitter each time. This is very unique in the pet sitting industry. Only when necessary will there be another pet sitter that fills in.

How far in advance do I need to reserve for services?

If you are new client of Denver Pro Pet Sitting, please try to make your arrangements two weeks in advance . This will allow time for the initial consultation and scheduling. If you are a current client, a one-week advance notice is sufficient. If service is needed during a holiday, please reach out to schedule as soon as possible. Holiday season tends to book up fast!

Do you administer medication to pets?

Yes. Vet prescribed medication can be administered including pills, drops, and injections. Medications that may pose a risk to the pet sitter will not be administered.

What do you do in case of an emergency?

In the case of an emergency with your pet, we will promptly contact your vet and transport them to the proper facility, if necessary. We will then reach out to you with the contact information you provided for such occurrences. If there is ever an emergency with your home, we will call you, additional emergency contacts you provide, authorities, and/or a preferred repair service. 

Do you offer a referral discount?

If you appreciate and see the value in our services, please feel free to refer us to friends and family. We will show our gratitude by offering you a FREE pet sitting or dog walking visit!

How can I stay in the loop?

Check out our blog for weekly insightful postings on a variety of subjects pertaining to pets. You may also find a coupon or two!